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29-06-2022
Exchange Rate
GBP/INR 94.25 less than £250 95.60 £250 to £1999 95.70 £2000 to £5000 95.75 £5001 to £10000
USD/INR 78.32 Up to $2000
29-06-2022Exchange Rate
GBP/INR 94.25 less than £250
95.60 £250 to £1999 95.70 £2000 to £5000 95.75 £5001 to £10000
USD/INR 78.32 Up to $2000
Home>Support Center>Customer Complaints

Customer Complaints

COMPLAINTS

 

Commitment to our Customers

 

Union Bank of India UK aims to provide the best possible service with every customer interaction. We are always keen to hear the views of our customers about our performance generally. We support fully the regulatory principal of Treating Customers Fairly.

 

Lodge a Complaint

 

You can make a complaint in person, in writing, by email or by telephone. To help us resolve your complaint we will need the following information:

 

  • Your full name and address
  • Your account number if you are already a customer
  • A daytime contact number and a preferred contact time
  • Details of the Banking product your complaint is about
  • Any particular actions you wish us to take to resolve your complaint

 

Letter

You may write to following address:

Union Bank of India (UK) Ltd
Senator House
85 Queen Victoria Street
London
EC4V 4AB, UK

 

Email

You can also make a complaint by sending us an e-mail at customercare.ubi@unionbankofindiauk.co.uk

 

Telephone

If you'd prefer to talk to us directly, you can call us on 033 3305 8581, Monday to Friday any time between 9:15 AM to 4:15 PM to discuss the matter with our team.

 

We aim to deal with all complaints as quickly as possible. However, some complaints may be a bit more complex, and may take longer to reach a conclusion. In those situations, we will always keep you updated on our progress and try to reach a conclusion within 8 weeks from receiving the complaint. If we have not resolved your complaint within this time, or you are not satisfied with the resolution that we have come to, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).

 

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at Financial Ombudsman Service.

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